Rehabilitation designed around your needs,
your pace, your life.
Everyone’s recovery is different but we are here, whatever the circumstances.
Helen Paton
Occupational Therapist
Megan Webber
Care Liaison Administrator
For Clients.
We are here to support you throughout your rehabilitation journey.
You may be facing pain, loss of independence and uncertainty. Whether you are adjusting to a new diagnosis or struggling to navigate what comes next, you are not alone. With professional guidance, compassion and practical solutions, we can help you take back control, and rebuild your life. We will be instructed by your legal representation and a case manager allocated to your case to provide an Immediate Needs Assessment (INA).
On the first contact with your case manager, they will explain their role and what the assessment will cover. They will make you feel at ease, and will take into consideration not just your injuries but you as a whole person.
For Referrers.
We understand that when you refer a client to us, you are placing your trust in our expertise, responsiveness and quality of service.
We take that responsibility very seriously. From the moment we receive instruction our team establishes clear communication channels with all parties involved. We provide structured, timely updates and reports that align with legal frameworks, funding structures and agreed timescales, ensuring transparency at every stage.
Our approach is proactive, rather than reactive and we anticipate challenges, address barriers early and adapt plans as circumstances evolve. Acting as the central hub we bring together the right professionals at the right time.
We aim to make the referrals process as smooth as possible. Our Service Level Agreement is to provide an Immediate Needs Assessment within 15 working days of the client appointment.
We accept referrals from Solicitors, Insurers and Private Individuals.
Margot Widdup
Occupational Therapist
The 5 pillars that guide our service delivery,
We’re here to make sure the right help is in place
when you need it most.
Feedback from those who have put their trust
in our case management services.
“[Louise Sims was] Absolutely amazing completely understood me and was calm and patient also set me up with a great physio therapist and since then I have only been getting stronger. Helped a lot with advice on when I should return and how I can get extra help if it is needed.”
“[Julie Taylor was] polite, courteous, professional and a pleasure to deal with.”
“Rachel Bussell was amazing during my time working with her. She was easy to talk to, understood all my concern and acted on them as quickly as possible. She was a great help so thank you very much”
“Sarah [Bowles] was brilliant throughout. My case was complicated; I had suffered multiple serious injuries. Sarah was patient, understanding and absolutely 100% on my side when it came to getting me the best care and rehabilitation available.”
“Helen [Paton] has been amazing; we felt a bit lost with it all and seemed to be getting minimal help until Helen came along and changed all that. We feel we now have someone fighting our corner and trying to make our lives better, which Helen has.”
“Helen [Paton] was excellent as my Case Manager.”
“My case manager Cathy Lambert has been amazing throughout and has been highly instrumental in helping me reach my recovery goals. I really couldn’t recommend her more highly.”
“Very lovely woman and was very understanding and easy to talk to 🙂 10/10”
“While experiencing probably the worst circumstances in our lives, we have truly felt like we had friends to contact; sometimes just to talk with. That has proved to be invaluable to us in our moments of need.”
Our experienced case managers are ready to offer client centred support and advocacy