Answers to the questions we’re often asked.
Frequently Asked Questions
Whether you’re a client, a family member or a professional referrer,
our FAQs are here to provide clear, helpful information about what
you can expect when working with us.
FAQs for referrers:
Upon enquiry, we will provide information regarding the earliest availability of a case manager to visit the client for the Initial Needs Assessment (INA). If you have a specific timeframe in mind, please communicate this during the enquiry stage. Please do remember that case managers time is flexible, and determined by their case load.
By providing as much information as possible, it helps us to find a case manager with suitable experience in particular circumstances. It is helpful to know at a minimum:
- The clients age, and location
- The nature of the injuries, the date they occurred and the circumstances
- If the client is at home or an inpatient.
- If the client has any NHS, statutory or private care in place.
Yes, we accept both joint and single instruction.
It is part of our ethos to establish clear guidelines that prioritise objectivity. We encourage self-reflection and implement accountability methods such as peer reviews. Clear decision making and communication reinforces our commitment to impartiality and fosters trust, and ongoing training and development of our team solidifies these principles, ensuring independence remains a core value.
FAQs for clients:
In case management, a case manager appointed by your legal representative is responsible for evaluating your circumstances. They assess the overall impact of your injuries, advocate on your behalf, and collaborate with your treatment team to develop a relationship, and encourage communicative, multidisciplinary working all with the goal of achieving the best possible outcome for you.
Regular reports and updates from the case manager will assist the referring parties in determining which recommendations receive funding and for what duration. It is important to note that every case is unique, and everyone is treated as such.
The case manager assigned to this case will possess extensive experience in assisting clients with a diverse array of injuries and conditions. They receive daily support from a clinical lead. All Unite Professionals case managers and clinical leads are qualified and experienced healthcare or social care professionals, typically in nursing, occupational therapy, physiotherapy, or social work.